GARMENT CARE ADVICE

 

Resting garments 

We recommend resting and rotating yours suits and garments, especially trousers, in-between wears promote longevity and prevent excessive and premature wear. Giving your suit a few days to hang and relax will also help restore its shape. An extra pair of pants with your suit is also handy solution for promoting longevity of the suit.

Closet rules and hanging

A storage bag will protect your suit from insects, fading, and dust. Moths are your enemies. Retain your suit in its bag whenever it is not in use.

To retain the shoulder shape of your jacket, always hang your jacket on a suiting hanger (and not on the back of a chair).

A good way to hang your trouser is the Savile Row Fold, perfected at London's finest tailoring houses. Start with the trouser upside down straddling the hanger. Fold one leg in through the hanger, dropping the bottom hem in-between until it sits just above the crotch. Folder the second trouser leg over the first and through the hanger. Shake the hanger, and marvel at how sturdy it is. Alternatively, half folding the trouser, matching the press line on the fronts (how we supply them to you), over the trouser rail of the hanger is still effective.

Dry cleaning and cleaning your garments

Do not clean your suit regularly or unnecessarily, as it will damage your suit. Minimal cleaning will lengthen your suits’ life and save money on cleaning expenses. Unstained suits can be cleaned once per season, and lightly pressed or steamed in-between wearings. It is up to you to show good judgment. With all the solvents, mechanical agitation and high drying temperatures, a good suit in the wrong hands can quickly end up a charity donation.  We are happy to recommend a good reputable dry cleaner. 

In the event your suit becomes stained, ask your dry cleaner for a spot clean only. If you do decide to remedy the stain yourself, always blot, rather than rub. Rubbing damages fibres, removes dyes, and can spread or set the stain. We are happy to offer further advice on effective stain removal upon request.

We recommend:

       1. hanging your suit overnight in the cool, moist night air within its suit bag and undercover to refresh and rehydrate the cloth; and

       2. hanging your suit near the shower for a light steam - this will further save you trips to the dry cleaners. 

Cleaning your shirting

Never dry-clean your shirts. Shirts may be commercially laundered. However, this process may be overly aggressive, involves more pressing and may increase wear and tear. We recommend machine washing in cold water at home or hand washing in cold water. 

Buttons

Our buttons are made from high quality mother-of-pearl and horn, which are both natural materials. Like most things, our buttons are not impervious to overly forceful pressure. In the unlikely event that your buttons do crack or break, please let us know, and we will arrange a new one for you.

 

TERMS AND CONDITIONS

 

Welcome to theAfternoon.com.au. This website and domain name are owned and operated by The Afternoon Pty Ltd ACN 604 102 927 (‘the Afternoon’).

Access to and use of this website and the products and services available through this website or in-store (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Use"). By using the Services, you are agreeing to all of the Terms of Use.

1. Terms of Sale

1.1

All purchases from the Afternoon are subject to the following terms and conditions. All purchases are subject to availability and confirmation of the order price. Most orders with the Afternoon will take between six and eight weeks to deliver to the Afternoon’s premises from the time the Afternoon receives the required deposit amount (see clause 1.2). Order processing and times may vary according to availability of any component of a purchase, and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. The Afternoon will use reasonable endeavours to inform you of any delays to your order.

 1.2.

When you place an order with the Afternoon in-store, you will receive an acknowledgement e-mail confirming receipt of your order with an invoice or receipt of money. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract for the purchase of the goods will not be formed until the order has been approved by us and we have received 50 per cent (50%) of the price of the order in cash or have debited your credit or debit card for that amount. For individual orders comprised of goods valued less then $200, payment is required in full at the time of the purchase.

2. Errors of Services

The Services may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Services that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.

3. Discount Codes

We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website. The conditions of use relating to any discount code will be specified at the time of issue.

4. Returns

The Afternoon is committed to our customer's satisfaction with respect to the garment's quality and fit. Because garments are tailored to a customer's specific fit, returns will not be accepted. If the Afternoon considers, in its sole discretion, that the garment is unfit for purpose, it will replace the garment with a garment of acceptable quality for purpose.

5. Natural wear and tear

The Afternoon is not responsible for wear and tear of a garment. To increase the longevity of your garment, please read our garment care advice above, and make note of your tailor’s advices and cautions. Wear and tear is unavoidable and part of every day life. Trouser wear in the fork is a common problem men face, especially for those who are prone to rubbing in the inner thigh area.  

We recommend working with your tailor to make appropriate cloth choices suitable to your suit or garment’s requirements. Lightweight or luxurious cloths may have a greater likelihood to experience wear and tear. We employ lining in our trousers, including an added silk saddle. However, this will only minimise or delay the expected wear and tear of the garment. We employ construction techniques that minimise tear in the fork of the pants. However, in some instances wool suiting cloths may not hold up to excessive use.

We employ blind stitching in hem of the trouser base so that, if your foot becomes caught on the hem, the blind stitching breaks before the cloth is damaged. Please take care when putting your foot through the trouser base to avoid breaks in the blind stitching. We recommend putting your socks on first before putting your foot through the trouser.

6. Adjustments

Following your first fitting with the Afternoon, a second fitting will be organised once the garment is made. During this second fitting our tailors will determine, with you, whether any adjustments to the garment are required. All adjustments are completed at no extra cost. In the rare instance a garment cannot be adjusted, the Afternoon will organise for the client to be re-fitted and the garment will be remade at no extra cost to the client.

7. Newsletter

By contracting with the Afternoon, you agree to subscribe to the Afternoon’s newsletter. By subscribing to the newsletter, you agree to receive promotional content and other content related to the Afternoon. Should you wish to unsubscribe to the newsletter, please email hello@theafternoon.com.au with your request.

8. Jurisdiction

These terms and conditions are governed by the laws of Queensland, Australia.

9. Contact

If you have any queries regarding these terms and conditions, please contact us at   hello@theafternoon.com.au.

 

PRIVACY POLICY

The Afternoon is committed to protecting your privacy.

We ensure that our privacy policy is in accordance with Australian legislative requirements.

1. What information is collected?

We require specific personal information in order to help you book appointment, manage your account, process your orders, facilitate communications and promotions, and process payments. We do not request personal information that does not relate to the above activities. If you choose to withhold requested personal information, you may not be able to register as a client of the Afternoon, book appointments, or use some features of the website.

We do not collect or hold sensitive information regarding your background, religious beliefs, political associations or other ‘sensitive information’ as defined by ‘Privacy Act 1988 (Cth).’

2. How does the Afternoon use this information?

 Any personal information you provide to us is maintained on secure servers and our internal systems. This ensures that personal information is prevented from misuse, interference and loss. We also take measures to destroy or permanently de-identify personal information when it is no longer required.

3. How is my information used?

Information may sometimes be shared with our affiliate partners, including our production team, in order to process your order. When this information is transmitted to our team, we ensure that it is kept secure.

The main purpose of the collected information is to:

a)     help you book appointments;

b)     manage your account and orders;

c)     process your order;

d)     facilitate communications;

e)     facilitate promotions; and

f)      process payments.

Collected information is also used to:

a)     improve website and system administration;

b)     conduct research and development;

c)     complete anonymous traffic analysis, via Google Analytics and associated tools; and

d)     provide statistics to advertisers in the form of aggregated data.

Granting us permission to use your information not only allows us to provide the Services as they exist today, but it also allows us to provide you with innovative features and services we develop in the future that use the information we receive about you in new ways.

4. How can I edit or delete my personal information?

You can contact us to access or update the personal information we hold at any time. Updating your personal information will help us to ensure that what is kept on our system is accurate, relevant and complete.

Additionally, if we believe the information that you have provided is incorrect, for example, if we cannot identify your shipping address on our system, we shall contact you to ensure that what is provided is correct.

5. How can I opt-out of future communications?

Only with your consent and without charge, will we use your information for direct and email marketing purposes. All of our email subscriptions have an unsubscribe link that can be used at any time.

6. Does the Afternoon use government identifiers?

The Afternoon does not use government-related identifiers in its dealings (e.g., license number, healthcare fund number).

7. How can I make a complaint?

We take precautions to ensure that your private personal information remains private. If you have any complaints, please do not hesitate to contact us at hello@theafternoon.com.au, and we will respond to you as soon as possible. Please include your name and contact details, such as an email address or telephone number, and clearly report the complaint. We will investigate your complaint and respond accordingly. Resolution of your complaint will be delayed if we are unable to contact you.

If you have any questions about our privacy policies, or you need help to opt out of our email lists, please let us know. 

Contact

Should you have any questions about this policy, please do not hesitate to contact us at the below email address.

Email: hello@theafternoon.com.au